FAQS
About Payments
When will I be charged?
When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorization to take payment from your account. If there is a query with the payment, either your card issuer or Customer Services will contact you.
What if I forgot my password?
Please follow the page guide to get back your password via the registered e-mail you used on our site.
About Products and Stock
How can I find out more information about a product?
If you can't find the information you need about a product, please don't hesitate to contact us and we'll try our best to help you.
Will you be getting more stock?
Our popular items can sell out quickly as we are all about fast fashion. Our strong supply chain will make sure most items restock in a few days, if you need something in urgent, please feel free to contact us via e-mail.
Do you have a size guide?
We often list the detailed and accurate size information on each item page, please check that carefully before placing an order to avoid after-sale issues.